Frequently Asked Questions

To create an account for your child:

1. Click the "Sign Up" button in the top right corner
2. Select "student Account"
3. Fill in your information and verify your email
4. Once logged in, go to "join a class" in your dashboard
5. Ask the teacher for the class code
6. enter the code and join the class and enjoy all the games available in the class

Your child will then be able to log in with their email and password.

No, each child should have their own separate account. This allows us to:

• Track individual progress and learning patterns
• Provide age-appropriate content for each child
• Maintain personalized learning paths
• Ensure accurate educational reporting

To reset your password:

1. Go to the login page
2. Click "Forgot Password" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and create a new password

If you're having trouble, contact our support team at info@eduzle.com.

We offer comprehensive parental controls that you can access through your parent dashboard:

• Time Limits: Set daily or weekly play time limits
• Content Restrictions: Limit access to specific game categories
• Progress Monitoring: View detailed reports on your child's learning progress
• Communication Settings: Control social features and messaging
• Privacy Settings: Manage what information is collected and shared

Our educational games are designed for children ages 3-12, with content specifically tailored to different developmental stages:

• Ages 3-5: Basic shapes, colors, letters, and simple counting games
• Ages 6-8: Reading comprehension, basic math, science exploration
• Ages 9-12: Advanced math, critical thinking, problem-solving challenges

When you create your child's profile, we'll automatically recommend age-appropriate content.

All our games are developed in collaboration with educational experts and align with common core standards. Each game focuses on specific learning objectives:

• Math Games: Practice arithmetic, fractions, geometry, and logic
• Language Arts: Build vocabulary, reading comprehension, and grammar skills
• Science Games: Explore biology, physics, earth science, and the scientific method
• Critical Thinking: Develop problem-solving and logical reasoning skills
• Creativity: Encourage artistic expression and innovative thinking

You can view the specific educational standards each game addresses in the game description.

Yes! You can join more than one class using the same account as each class is dealing with separately from other classes.

Teachers also have access to classroom-wide analytics to monitor student progress.

Our platform works on most modern devices and browsers:

• Computers: Windows, Mac, and Chromebooks
• Tablets: iPad, Android tablets, Amazon Fire tablets
• Browsers: Chrome, Safari, Firefox, Edge (latest versions)
• Mobile: Limited functionality on smartphones - best experience on tablets or computers

For the best experience, we recommend:

• High-speed internet connection
• Updated browser version
• Enabled JavaScript
• Screen resolution of 1024x768 or higher

If you're experiencing slow loading times, try these troubleshooting steps:

1. Check your internet connection: Ensure you have a stable connection
2. Clear browser cache: Old cached files might be causing issues
3. Try a different browser: Some browsers perform better than others
4. Close other tabs/applications: Free up system resources
5. Update your browser: Ensure you're using the latest version
6. Restart your device: This can resolve many temporary issues

If problems persist, contact our support team with details about your device and browser.

If a game won't load or displays an error, here's what to check:

• Check your internet connection
• Ensure JavaScript is enabled in your browser settings
• Disable ad blockers as they may interfere with game loading
• Check if your browser supports WebGL (required for some games)
• Try incognito/private browsing mode to rule out extension conflicts

Common error messages and solutions:

• "Game failed to load": Refresh the page or try a different browser
• "Connection lost": Check your internet stability
• "Out of memory": Close other applications and tabs

Our free version provides access to:

• 7 educational games
• Basic progress tracking
• Limited dashboard features
• Access to our educational blog and resources
• Community support forums

With a premium subscription, you get unlimited access to all games, advanced analytics, personalized learning paths, ad-free experience, and priority support.

You can cancel your subscription at any time:

1. Log into your parent account
2. Go to "Account Settings"
3. Click on "Billing & Subscription"
4. Select "Cancel Subscription"
5. Follow the prompts to confirm cancellation

Important notes about cancellation:

• You'll continue to have access until the end of your billing period
• No refunds are provided for partial months
• You can resubscribe at any time
• After cancellation, your account will revert to free version limitations

Yes! We offer several discount programs:

• Educator Discount: 50% off for verified teachers and homeschool educators
• Family Plan: 25% discount for 3 or more children accounts
• School & District Plans: Volume discounts for educational institutions
• Annual Subscription: Save 20% compared to monthly billing

To apply for educator verification or inquire about school plans, contact our sales team at schools@eduzle.com.

We take child privacy seriously and comply with COPPA (Children's Online Privacy Protection Act). Our privacy protections include:

• Limited Data Collection: We only collect information necessary for educational purposes
• Parental Consent: We require verifiable parental consent for children under 13
• Data Encryption: All data is encrypted in transit and at rest
• No Third-Party Advertising: We don't allow behavioral advertising to children
• Parental Controls: Parents can review, edit, or delete their child's information
• Regular Security Audits: We undergo independent security assessments

For complete details, please review our Privacy Policy.

We offer limited, carefully moderated social features designed for safety:

• Classroom-Only interaction: For school accounts, students can only see other classmates progress
• Content Filtering: All communication is monitored and filtered
• Reporting System: Users can easily report inappropriate behavior

You can request deletion of your child's account and data at any time:

You can email our privacy team at privacy@eduzle.com with your request.

We will process deletion requests within 30 days. Some data may be retained for legal or legitimate business purposes as outlined in our Privacy Policy.